FAQ

Where does Myflatpack ship to?

We are able to deliver to any address within NZ. Unfortunately we are not able to ship internationally. Alternatively you can organise for your order to be picked up from our Rangiora store.

What Happens After I Place my Order Online?

After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment, we will contact you within 2 business days of receiving your order. Once your order has been dispatched by our warehouse or showroom you will be emailed a tracking number to enable you to track your order through to delivery.

When Can I Expect my Order?

Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are within 5 working days.

How can I Track my Order?

Our policy is to keep you informed. When your order is dispatched, we will contact you by email with the relevant tracking information so you can keep a close eye on your delivery.

Can I Pick my Order up?

Yes, any order can be collected from our Rangiora store and there is of course no charge.

Can I Return my Order if I Change my Mind?

If you have simply changed your mind and you are able to provide a valid receipt, we may offer you an exchange or credit note (less freight) provided that the goods are:
-in its original saleable condition
-packaging has not been opened or item has not been assembled
-is not a SALE item
AND the exchange is sought within 7 days of purchase.

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