Polices

Delivery Lead Times

To meet your delivery requirements in the best way possible, we use a variety of NZ freighters who deliver anywhere within New Zealand. Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are 5 working days.

    Tracking Your Order

    Our policy is to keep you informed. When your order is despatched, we will contact you by email with the relevant tracking information so you can keep a close eye on your delivery. For larger orders consisting of bulky or fragile items, you will be contacted to confirm a suitable time for delivery.

    Delivery Policy

    Deliveries are to your front door only.

    Picking up Your Order

    Any order can be collected from our Rangiora store at no extra charge.

    Returns Policy

    If you have simply changed your mind and you are able to provide a valid receipt, we may offer you an exchange or credit note (less freight) provided that the goods are:
    -in its original saleable condition
    -packaging has not been opened or item has not been assembled
    -is not a SALE item
    AND the exchange is sought within 7 days of purchase.

    Signature on Delivery

    It is imperative that you inspect each carton for damage prior to signing for your goods.

    Assembly

    Unless otherwise stated, all furniture supplied by Myflatpack does not come pre-assembled. All our products include simple step by step instructions on how to assemble. We offer an assembly service in metropolitan Christchurch only. The cost is 10% of the purchase price with a minimum fee of $30.

    Payment Method

    We accept the following methods of payment: Paypal, Visa, Mastercard, direct deposit into our bank account and cheque. All cheque payments require 5 days to clear prior shipment.
    Please note: goods will not be dispatched until full payment has been received by Myflatpack.

    To pay with direct deposit, please use the following details:
    ACC Name: THE DOME TRUST T/A MYFLATPACK
    ACC Number: 12-3147-0411772-50
    Ref#: Please use your order confirmation number

    Customer Service Policy

    Myflatpack is committed to providing exceptional customer service and quality products. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

    Insurance

    All shipping costs are inclusive of insurance.

    Warranty

    Myflatpack guaranties all products for 6 months from date of purchase. The guarantee is given solely by Myflatpack. At no point does Inter Ikea Systems B.V. guarantee any Ikea product purchased through us.

    Security Policy

    When purchasing from Myflatpack your financial details are passed through a secure server using the latest 128 bit SSL (secure sockets layer) encryption technology. 128 bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard.

    Gift Certificates

    Myflatpack Gift Certificates are redeemable for products only.

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